Tin LanternSupport
Help for Hushleaf. If your question is not answered here, write to us.
Please include your device model, your Android version and what you were doing when the problem happened. We usually reply within a few days.
Playing
How do I play?
Tap a cup to pick it up, then tap another cup to pour. You can pour onto the same tea or into an empty cup. Fill every cup with a single tea to win. In the game, open the gear button and choose "How to play" for the full guide.
I am stuck on a level.
Try Undo, Restart, the extra cup or a Hint. The first hint each day is free. Tongs move one layer to any cup, and Stir reshuffles the unfinished cups.
Why can I not buy an item in the shop?
Seasonal items are only sold during their season: spring, summer, autumn or winter. They return the next year. Items on the "Always" tab can be bought at any time.
What are the question-mark teas and the lidded cup?
Mystery teas are hidden until you pour away the tea above them. A lidded cup stays shut until you finish one tea, and then it opens.
Progress and purchases
Where is my progress saved?
On your device. Uninstalling the game or clearing its data removes your progress. To move to a new device, open the gear button, choose "Privacy & data" and use "Create code" on the old device and "Restore from code" on the new one.
I bought something and did not receive it.
Open the Leaf Store from your leaf counter and tap "Restore purchases". If it still does not appear, email us with your order number from the Google Play receipt.
How do I get a refund?
Purchases are handled by Google Play, so refunds are requested through Google Play. Email us too if something went wrong and we will help where we can.
Your data
How do I delete my data?
In the game, open the gear button, choose "Privacy & data" and tap "Delete my data". This removes everything the game has stored on your device. See the privacy policy for details.